Transparency & Communication
Receiving open and transparent communication from suppliers shouldn’t be just a courtesy. It is an essential part of how we can help our customers reach their goals, secure contracts, and deliver on their promises to partners and customers. We value strong communication both internally and externally. What does this mean for you? Reliable communication with suppliers so that you can stay informed on your product specifications, order processing and shipment. Quick responses to enquiries and excellent customer service.
How do we achieve this?
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We pride ourselves on delivering effective communication to our customers, making sure that we act with promptness and clarity when engaging with everyone we communicate with. We are proud to sustain an avg RFQ response rate of 60 minutes and a 100% enquiry response rate.
60 Minutes
Avg Response Rate to RFQ
100%
Customer Enquiries Responded to
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The first line in providing open and transparent communication to our customer begins with 100% alignment with our internal teams. Our teams work closely together to ensure that our values and behaviours align.
100%
Team Communication Satisfaction
100%
Clarity Across Teams